Training Materials

Application Processing

Office of Graduate Admissions processes new applications, deferral requests and supplemental items in 3-5 business days. That timeframe can decrease during slower times and increase slightly during higher volumes. We will always do our best to alert graduate units as soon as possible if we are outside of our 3-5 business days processing window. Additionally, a special dashboard has been created for you in TargetX that highlights various stages in the application process. To access it, please search under the Dashboard tab, “OGAL Dashboard.” If you have any questions about how OGA processes applications, communication plans with applicants, or decision letters, please reach out to Associate Director, Crystal Hall (cbrett@gmu.edu).

Targetx Training Materials:

TopicLinkPDF
General Overview of the CRMPlay
recording
(1 hr 48 min 41 sec)
Reporting - BASICPlay
recording
(50 min 55 sec)
Reporting and Dashboards - ADVANCEDPlay
recording
(54 min 26 sec)
Currently Available Resources in SalesforcePlay
recording
(40 min 2 sec)
General Overview of the CRM - 2nd
Opportunity
Play
recording
(1 hr 52 min 22 sec)
Application OverviewPlay
recording
(53 min 48 sec)
Application Review OverviewPlay
recording
(58 min 30 sec)
Reporting on the Review ProcessPlay
recording
(40 min 7 sec)
EventsPlay
recording
(56 min 39 sec)
Communications BuildingPlay
recording
(1 hr 52 min 45 sec)
Q and A on CommunicationsPlay
recording
(1 hr 15 min 30 sec)
Working SessionPlay
recording
(1 hr 38 min 55 sec)
Communications PT1 (OGAL/GRAC)Link
Communications PT2 (OGAL/GRAC)Link
Events (OGAL/GRACLink
Email Template BuildingLink
Event Registration Link TrainingPlay
recording
PDF
Event Setup WizardLink

Mason-specific Training Materials

TopicLink
Basic Navigation in the Mason Grad CRMVideo
Broadcast Email EnhancementsVideo
Conditional Content in Email BuilderVideo
Email Refresher TrainingVideo
How to add a new inquiry contact to the CRMVideo
How to clone, edit, and subscribe to a reportVideo
How to complete an Application ReviewVideo
How to Create a Custom List ViewVideo
How to Preview and Test Emails in Campaign BuilderVideo
How to Use Knowledge (Faculty)PDF
How to Use Knowledge (OGALS)Video PDF
Navigating to 'My Open Reviews'Video